Privacy Policy

Privacy Policy

Last updated: 29 August 2026

This Privacy Policy explains how Director Protect, a trading style/brand of Kingsley Associates Ltd, collects, uses and protects personal information submitted through this website.

Director Protect is a specialist director loan defence and negotiation service. This website is intended for use in England and Wales and is designed to generate enquiries from individuals and businesses seeking information about Director Loan Account claims, recovery positions, negotiation support and related services.

1. Who we are

The data controller responsible for this website is:

For the purposes of this Privacy Policy, references to “Director Protect”, “we”, “us” and “our” mean Kingsley Associates Ltd trading as Director Protect.

2. What personal information we collect

This website is currently used as a landing page to generate enquiries. We do not currently provide a document upload facility through the website.

When you contact us through the website or by email, we may collect the following information:

• your name;
• your email address;
• your telephone number;
• your company name, if applicable;
• details of your enquiry;
• information about a Director Loan Account claim or recoverability issue;
• any reference number or matter details you choose to provide;
• information about how you found or used the website.

If you use a booking link to arrange a consultation, that booking may be handled through YouCanBookMe. Any information submitted through YouCanBookMe will also be subject to YouCanBookMe’s own privacy information.

We ask that you do not send us unnecessary sensitive information through the website. If you choose to provide information that includes financial, personal, insolvency-related or sensitive details, we will only use that information for the purpose of reviewing and responding to your enquiry.

3. How we collect personal information

We may collect personal information when you:

• submit an enquiry form;
• request a consultation;
• contact us by email;
• contact us by telephone;
• use a booking link;
• respond to communications from us;
• engage Director Protect or Kingsley Associates Ltd for services.

At present, website enquiry submissions are sent to our email inbox at:

info@directorprotect.co.uk

4. How we use personal information

We may use personal information to:

• review and respond to enquiries;
• assess whether we may be able to assist;
• arrange consultations;
• communicate with you about your enquiry;
• provide information about our services;
• maintain records of enquiries and communications;
• manage prospective client and client relationships;
• comply with legal, regulatory, accounting or administrative obligations;
• protect our business, legal position and legitimate interests.

Where you engage us, further information may be collected and used as part of our onboarding, matter review and service delivery process.

5. Lawful bases for using personal information

We rely on one or more lawful bases under UK data protection law, depending on the circumstances.

Legitimate interests

We may use personal information where it is necessary for our legitimate interests, including:

• responding to enquiries;
• assessing whether we can assist;
• managing prospective client communications;
• promoting and explaining our services;
• keeping business records;
• protecting our commercial and legal position.

We only rely on legitimate interests where we have considered that those interests are not overridden by your rights and freedoms.

Contract or steps before entering into a contract

Where you ask us to provide services, we may use your information to take steps before entering into a contract or to perform a contract with you.

Consent

We may rely on consent where required, including where you opt in to receive certain marketing communications or where consent is otherwise required by law.

Legal obligation

We may process personal information where we are required to do so by law.

6. Marketing

We may use your contact details to send information about Director Protect, Kingsley Associates Ltd, our services, articles, updates or related opportunities where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting:

info@directorprotect.co.uk

We will not sell your personal information to third-party marketers.

7. Who we share personal information with

We do not share initial enquiry details with external professional advisers or partners unless you have engaged us, authorised us to do so, or sharing is otherwise necessary and lawful.

Where appropriate and authorised after engagement, we may share relevant information with:

• solicitors or authorised legal partners;
• accountants;
• insolvency practitioners;
• courts, regulators or public authorities where required;
• professional advisers;
• IT, email, hosting or administrative service providers who support our business.

We only share information where there is a proper reason to do so and only to the extent necessary.

8. Third-party links and booking services

This website may contain links to third-party websites or services, including YouCanBookMe.

If you click a third-party link or use a third-party booking service, your information may be processed by that third party. We are not responsible for the privacy practices of third-party websites or platforms. You should review their privacy notices before submitting personal information to them.

9. Cookies and analytics

At present, we do not use analytics cookies, advertising pixels or tracking technologies on this website.

If we introduce cookies, analytics tools, advertising pixels or similar technologies in future, we will update our Cookie Policy and, where required, ask for consent before using non-essential cookies.

A separate Cookie Policy will explain any cookies or similar technologies used on the website.

10. How long we keep personal information

We retain enquiry, prospective client and matter-related information for up to six years, unless a longer period is required or justified for legal, regulatory, accounting, contractual or dispute-related reasons.

Where information is no longer required, we will delete it or anonymise it where appropriate.

11. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or internet transmission is completely secure. You should avoid sending unnecessary sensitive information through website forms or unencrypted email.

12. International transfers

This website is intended for use in England and Wales.

We do not intentionally transfer personal information outside the UK through this website. However, some service providers, such as email, hosting, booking or IT providers, may process data outside the UK or use international infrastructure.

Where personal information is transferred internationally, we will take steps to ensure appropriate safeguards are in place where required by law.

13. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to certain processing;
• request restriction of processing;
• request data portability;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exemptions.

To exercise your rights, contact us at:

info@directorprotect.co.uk

14. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office:

15. Children

This website is not intended for children and we do not knowingly collect personal information from children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date shown at the top of the page.